Communications for the people your organisation answers to

With distribution before messaging. We check whether you hold current contact details for every member, whether anything reaches them on a predictable schedule, and what they were last told. In our experience the problem is usually a broken list and an irregular cadence rather than weak copy. From there we agree a monthly rhythm, a format that reads on a phone, and a first survey to establish what members actually believe today.

Public relations targets journalists and the general public. Social media targets whoever the platform will show you. Stakeholder and community relations targets a named, finite list of people your organisation is accountable to, and most of them expect to be contacted directly rather than reached through a feed. The channels overlap, but the list, the tone and the obligations are different. We run it alongside PR and social rather than instead of them.

On reach into the named list and on response, not impressions. We baseline how many stakeholders you can actually contact, then track deliverability, open and click behaviour by segment, consultation participation and completion rates, enquiry volume and how quickly it is answered, and recall in a repeated member survey. Board and funder reporting shows activity delivered against the plan agreed at the start. Every figure traces back to a source you can open yourself.

You do, in full. Contact records, mailing lists, consultation responses, newsletter templates, terminology glossaries, the reporting portal's source code and its database, and every platform account sit in your organisation's name from the first day. We work inside your accounts rather than ours, so there is no migration at the end of an engagement and no export request to file.

Yes, and we build that as part of the programme rather than as a separate project. The portal shows campaigns running, content published, engagement recorded and progress against the agreed plan, with role-based access so a funder sees what it is entitled to and no more. It reads from the systems already producing the work, so what a council sees on Tuesday matches what your team saw on Monday.

We work in English and French, and a late translation is usually not enough. Dates, forms, navigation, alt text, email subject lines and PDF documents all need to work in both languages, and a terminology glossary keeps programme names consistent across years. We draft both versions together, publish them at the same time to WCAG 2.2 AA, and check that the French path is not a dead end.

Every engagement is quoted against a defined scope, so the first step is a conversation about who you answer to, what already exists and what has to be reported. Enquiries get a reply within one business day, and discovery can usually start the same week. The stakeholder map and a first communications plan come out of a short round of interviews, and the scope and the quote follow from what those interviews show.