Technology and marketing for tourism and hospitality

Usually yes. Most projects keep the reservation system in place and connect to it, whether that is a property management system, a central reservation system, a channel manager or a third party booking widget. We start by mapping what the system can actually expose, then design the site around that rather than around a wish list.

Sometimes, when the available options genuinely do not fit: multi-day tours with capacity rules, timed entry ticketing, or packages that combine rooms, activities and add-ons. More often the better answer is a custom booking flow on top of a proven engine, so you get the experience you want without owning payment and inventory logic.

We build bilingual English and French sites as a matter of course, and add other market languages when the audience justifies it. The important part is process: which content is translated, who signs it off, and how seasonal details such as hours, closures and shuttle times stay in step across every language version.

We treat it as an experience and measurement problem. That means a direct booking path that is faster than the alternative, clear messaging on rates and inclusions, review and loyalty prompts in sensible places, and analytics that show what each channel actually contributes across a long booking window.

Ideally in your quiet period, so the build, the content work and the integration testing all happen before demand arrives. If you come to us mid-season we scope a smaller first release that fixes the things costing you bookings now, then plan the larger work for the shoulder season. Request a quote and we will map the timing.

For most properties a fast, accessible mobile site does the job and is cheaper to keep current. An app earns its place when there is something to do after the booking: mobile keys, itineraries, in-stay ordering, ticket scanning, loyalty, or offline maps for remote locations. We will tell you plainly which case you are in.

Guest records, payment details and marketing consent all need care. Canadian operators work under PIPEDA and, in Quebec, Law 25, and PCI DSS applies to card handling. We build consent capture and data handling into the site, forms and analytics, and we work alongside your own legal advisers rather than in place of them.